Privacy Policy

Last updated: May 2026  |  Effective: 1 January 2025

Furnostyles Luxe Designs (“Furnostyles,” “we,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit furnostyles.com.

1. Information We Collect

Information You Provide Directly

• Account registration: Name, email, phone number, password, and location.
• Orders & transactions: Delivery address, billing info, and order history.
• Enquiries & quotes: Project details, property descriptions, and service requirements.
• Vendor registration: Business name, registration details, portfolio, and payment information.
• Communications: Messages via contact forms, WhatsApp, email, or chat widget.
• Reviews & feedback: Ratings, written reviews, and survey responses.

Information Collected Automatically

• Usage data: Pages visited, time spent, clicks, and search queries.
• Device info: IP address, browser type, operating system, and device identifiers.
• Location data: General location from IP or, with your permission, GPS location.

Information from Third Parties

• Social media platforms (if you connect or log in via social).
• Payment processors (M-Pesa, PesaPal) — transaction confirmation data only.
• Firebase Authentication for account management.

2. How We Use Your Information

• Process and fulfil orders, bookings, and service requests.
• Create and manage your account.
• Communicate with you about orders, services, and enquiries.
• Send transactional emails and notifications (order confirmations, delivery updates).
• Send marketing communications where you have opted in.
• Improve the Platform through analytics and user feedback.
• Verify vendor and service provider credentials.
• Prevent fraud, abuse, and security threats.
• Comply with legal obligations under Kenyan law.
• Resolve disputes and enforce our Terms of Service.

3. Sharing of Information

We do not sell your personal data. We may share it with:

• Vendors & service providers: Your name, contact, and delivery address are shared with the vendor or provider fulfilling your order.
• Payment processors: Transaction data is shared with M-Pesa, PesaPal, and banking partners.
• Technology partners: Firebase (Google) for authentication and storage; analytics tools for performance monitoring.
• Legal authorities: Where required by Kenyan law, court order, or to protect user safety.
• Business transfers: In a merger or acquisition, data may transfer to the new owner under the same privacy protections.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for authentication and cart functionality.
• Performance cookies: Help us understand Platform usage (e.g., Google Analytics).
• Functional cookies: Remember preferences like language and location settings.
• Marketing cookies: Deliver relevant ads and promotions.

You can manage cookie settings via your browser. Disabling certain cookies may affect Platform functionality.

5. Data Security

We implement industry-standard measures to protect your information including HTTPS encryption, Firebase security rules, password hashing, regular security audits, and restricted staff access on a need-to-know basis. Despite our best efforts, no system is completely secure — please notify us immediately at furnostyles@gmail.com if you suspect any breach.

6. Data Retention

• Account data: retained for duration of account plus 3 years after closure.
• Transaction records: 7 years to comply with Kenyan financial regulations.
• Communication logs: 2 years.
• You may request deletion of your data at any time (see Section 7).

7. Your Rights

Under applicable data protection law you have the right to:

• Access a copy of your personal data.
• Correct inaccurate or incomplete data.
• Delete your personal data, subject to legal retention requirements.
• Object to processing for marketing purposes.
• Portability — receive your data in a machine-readable format.
• Withdraw consent for marketing communications at any time.

To exercise these rights, email furnostyles@gmail.com or call +254 713 639 205. We respond within 14 business days.

8. Children’s Privacy

The Platform is not directed at children under 18. We do not knowingly collect their data. If you believe a child has provided their information, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted here with a revised date. Registered users will be notified of material changes by email where possible.

Related: Terms of Service  |  Buyer Protection  |  Dispute Policy  |  Return Policy