Vendor Policy

Last updated: May 2026  |  Effective: 1 January 2025

This Vendor Policy governs all sellers, suppliers, and service providers (“Vendors”) who list products or services on the Furnostyles Marketplace. By registering as a Vendor, you agree to comply with this policy in full.

1. Vendor Eligibility & Registration

To become a verified Furnostyles Vendor you must:

• Be a legally registered business or individual trader operating in Kenya (or internationally for import/export listings).
• Provide a valid business name, contact details, and proof of identity or business registration.
• Complete the Furnostyles vendor verification process including a portfolio or product/service review.
• Agree to these Vendor Policy terms and the Terms of Service.

2. Listing Standards

All listings on the Furnostyles Marketplace must meet the following standards:

• Accuracy: Product/service descriptions, images, pricing, and availability must be accurate and not misleading.
• Images: High-quality, original images of the actual product or service are required. Stock images may only be used for materials and consumables.
• Pricing: Prices must be clearly stated in Kenyan Shillings (KES) and include all applicable fees.
• Availability: Listings must reflect real-time stock or service availability. Inactive listings must be paused promptly.
• Categories: Items must be listed in the correct category. Miscategorised listings will be removed.

The following are prohibited listings:

• Counterfeit, stolen, or illegally obtained goods.
• Hazardous materials without proper safety documentation.
• Items prohibited under Kenyan law.
• Duplicate listings for the same product.
• Digital goods or downloads (unless pre-approved by Furnostyles).

3. Order Fulfilment Obligations

• Vendors must fulfil all confirmed orders within the stated processing and delivery timelines.
• Any delay exceeding 2 business days beyond the stated timeline must be communicated to the buyer and Furnostyles immediately.
• Orders may not be cancelled by a Vendor after confirmation without prior written approval from Furnostyles. Repeated cancellations will result in suspension.
• Vendors must pack products securely to prevent damage in transit.

4. Customer Service Standards

• Respond to all customer enquiries within 24 hours on business days.
• Handle complaints professionally and attempt resolution before escalating to Furnostyles.
• Honour all confirmed returns eligible under the Return Policy.
• Honour all warranty claims covered under the Warranty Policy.
• Maintain a minimum average rating of 3.5/5 stars to remain listed.

5. Fees & Payments

Fee Type	Amount	Notes
Listing fee	Free (standard)	Basic listings are free; featured placement available
Transaction commission	5%–12%	Varies by category; communicated at registration
Featured listing	KES 2,000–10,000/month	Premium placement in search results
Payment processing	Included in commission	No additional charge to vendor

Vendor payouts are processed weekly for confirmed, delivered, and accepted orders. Disputed orders are held until resolution.

6. Vendor Conduct

Vendors must not:

• Contact buyers outside the Platform to circumvent Furnostyles fees or protections.
• Solicit or post fake reviews.
• Engage in price fixing or anti-competitive behaviour.
• Share buyer personal data with third parties.
• Make claims about Furnostyles endorsement beyond what is explicitly authorised.

7. Account Suspension & Termination

Furnostyles may suspend or permanently terminate a Vendor account for:

• Repeated failure to fulfil orders on time.
• Consistently poor customer ratings (below 3.0/5).
• Verified fraud, misrepresentation, or policy violations.
• Failure to comply with Buyer Protection resolutions.
• Breach of these Vendor Policy terms.

Suspended vendors may appeal within 14 days by emailing furnostyles@gmail.com with supporting evidence.

Related: Terms of Service  |  Service Policy  |  Dispute Resolution  |  Buyer Protection